At SAFAMARWAS, we are committed to protecting the privacy and personal information of our visitors and customers. This privacy policy outlines the types of personal information we collect, how we use it, and the choices you have regarding your information.

Information Collection:

Personal Information: We may collect personal information when you interact with us, such as when purchasing tickets online, registering for events, or subscribing to our newsletter. This information may include your name, contact details (e.g., email, phone number), and any other details you provide us voluntarily.

Usage Data: When you visit our website or interact with our services, certain usage data is collected automatically. This includes information like your IP address, device type, operating system, browser details, and actions taken on our site. We use this data to improve our services and enhance your user experience.

Camera Footage: For the safety and security of our visitors and animals, SAFAMARWAS may operate video surveillance within the zoo premises. This footage is strictly for security purposes and will only be accessed in the event of an incident or as required by law.

Information Usage:

Personal Information: We use the personal information we collect for various purposes, including:

  1. Providing Services: To fulfill your requests, process transactions, and provide you with the services and experiences you expect from SAFAMARWAS.
  2. Communication: We may use your contact information to send you important updates, news, and promotions related to the zoo. You can opt-out of marketing communications at any time.
  3. Improvement and Analytics: We analyze usage data to improve our services, enhance user experiences, and develop new features or exhibits. This helps us understand visitor preferences and make informed decisions.
  4. Security and Safety: We use the information we collect to maintain the security and integrity of our zoo and website. This includes detecting and preventing fraudulent or unauthorized activities.

Data Sharing:

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

  1. Service Providers: We may engage trusted third-party service providers to assist us in operating our zoo or managing our website. These partners are bound by confidentiality agreements and may access your information only to perform specific services on our behalf.
  2. Legal Requirements: We may disclose your information if required by law, to comply with a court order, or in response to a government request. We may also share data when necessary for fraud detection, prevention, or investigation.
  3. Business Transfers: In the event of a merger, acquisition, or restructuring, personal information may be transferred to the new entity. We will ensure that any such transfer complies with applicable laws and that your rights are protected.

Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. This includes encryption protocols, secure servers, and internal policies on data handling and storage. While we strive to protect your data, we cannot guarantee complete security, as no internet transmission is entirely secure.

Your Choices and Rights:

You have choices regarding your personal information. Here are some of your rights:

  1. Access and Rectification: You can request access to your personal information and have any inaccuracies corrected.
  2. Withdrawal of Consent: If you have provided consent for certain data uses, you have the right to withdraw that consent at any time.
  3. Opting Out of Communications: You can opt-out of receiving marketing or promotional emails from us. Each email we send will have an unsubscribe option.
  4. Data Erasure: In certain situations, you may request the erasure of your personal information. We will comply with such requests unless we have a legitimate reason to retain the data.
  5. Restrictions on Processing: You have the right to restrict the processing of your data in specific circumstances.

Children’s Privacy:

SAFAMARWAS is committed to protecting the privacy of children. Our website and services are not designed for individuals under the age of 13, and we do not knowingly collect personal information from children without parental consent. If you are a parent and believe your child has provided us with personal information, please contact us.

Changes to the Privacy Policy:

Our privacy policy may be updated from time to time to reflect changes in legislation, our data practices, or other relevant factors. We encourage you to review this policy periodically to stay informed about our privacy practices.

Contact Us:

If you have any questions, concerns, or requests regarding this privacy policy or our data handling practices, please contact us. You can reach us by email at privacy@sparklingsociety.net, or write to us at the Guest Services department of SAFAMARWAS. We will respond to your inquiry as soon as practicable.

When you visit SAFAMARWAS, we want you to focus on enjoying the wildlife experiences and creating unforgettable memories. We take our responsibilities seriously and are committed to protecting your privacy throughout your journey with us.